• Are you passionate about YOUR career in IT?
• Do you have 2yrs+ experience providing a broad range of IT Support?
• Home based or Hybrid role – do you enjoy working Autonomously?
• If you are Perth based – Work 3:30am to 1pm Monday to Friday, with 3 days office and 2 days home
• If you are Melbourne or Sydney based – Work 6:30am to 3pm Monday – Friday.

About the Role

We're on the hunt for a Desktop Engineer Level 2 who is eager to join the dynamic Perth based Bekkers team and support their clients through Australia and New Zealand.

You should have at least 2 year's experience working on a service desk (MSP preferred) managing incidents and service requests through the ticketing system relating to desktop support, infrastructure and security.

Day to day you will work on the service desk and assist with the following:

• Server troubleshooting (On-premise & Cloud)
• User account and access management
• O365 and Exchange incident response and request fulfillment
• End User Compute preparation and setup
• Security incident response
• Azure and Active Directory Administration
• OneDrive and SharePoint incident response and request fulfillment
• Networking troubleshooting
• Firewall and remote access management
• Laptop/Desktop troubleshooting
• WAN/LAN troubleshooting
• Router troubleshooting
• End-User service and peripheral troubleshooting

What sort of person are we looking for?

• Ability to deal with busy, high-pressure situations
• Familiar with the ticketing system, ConnectWise Manage (experience with N-Able N-Central will be Highly Regarded).
• Excellent communication skills
• Attention to Detail, follow-up on outstanding items
• High level of customer service and ability to comply with Service Management processes
• Proficient in Windows Server suite, Backup Applications & virtual environments
• Strong knowledge of Windows 10, Laptop, Desktop's & basic Wi-FI systems with desktop productivity experience
• Good understanding of current technologies
• Ability to work independently with minimal supervision

Desired Skills / Certifications:

• Tertiary Qualification (Degree, Tafe)
• Microsoft Certified (windows 10, Server)
• Minimum 4+ years in an IT support role where troubleshooting is key

About Bekkers:

Bekkers are well respected as a highly skilled, end-to-end service provider, that’s even been endorsed to supply advice and services to the WA government. They strive to provide customers with the resources larger providers offer, but without the cost that their lumbering approaches incur.

Our customer service is ‘gold’ and continuously monitored for improvement.

better IT solutions. best service. that’s bekkers!

What’s on Offer

• Permanent Full-Time role with while supporting a successful Perth based MSP – Work Life Balance.
• Your professional development will be encouraged and supported with further education/training opportunities provided - We are happy to assist you in gaining industry certifications.
• Laptop and multiple monitors – Internet allowance – Mobile phone allowance.
• A commencing salary of $75-$90K plus superannuation will be offered dependant on qualifications and experience (a higher salary will be considered for an exceptional candidate).
• If you are Sydney or Melbourne based, this role will be 100% work from home, and working hours of 6:30am to 3pm Monday – Friday.
• If you are Perth based, this role will be Hybrid (3 days in office and 2 days remote), and working hours of 3:30am to 1pm (will be 4:30am to 2pm when daylight saving ends) Monday – Friday.