• Bring your well-rounded Hands-On LEADERSHIP capability within the Finance Sector
• Manage and grow a team of 7 to deliver Customer Service Excellence
• Be part of the Leadership TEAM in a 50 year old market leader and product innovator

About Ainslie Group

Ainslie Group incorporates Ainslie Bullion Brisbane, Ainslie Bullion Melbourne, Ainslie Crypto and Gold & Silver Standard as well as the majority shareholding of Reserve Vault in Brisbane and The Melbourne Vault. 

• Established in 1974, Ainslie Bullion is the second largest independent bullion dealer in Australia.
• Ainslie Crypto is an OTC crypto dealer that specialises in swapping between crypto and bullion as well as cold storage services for clients.
• Gold & Silver Standard manage Ainslie’s own 100% gold and silver backed crypto tokens - Gold Standard (AUS) and Silver Standard (AGS) and the custodian Gold Silver Standard Custodian.
• Reserve Vault and The Melbourne Vault are high security vaults leasing safe units to retail and wholesale customers.

The role

This position joins the Leadership Team, reports directly to the CEO of the business and heads Ainslie Bullion & Crypto Melbourne operations. 

With the support of the Assistant Manager, you will be responsible for the management of the Customer Service Consultants, Inventory Manager, and Reception. 

The Operations Manager ensures operational procedures for customer service, treasury and dispatch are in place and adhered to minimising risk and errors………and takes ultimate responsibility for sales, stock control and product innovation, ensuring sufficient supply of the right product, appropriately priced and marketed, and converted via a high performance customer focussed team to maximise commercial returns for the business as a whole. 

The position will work closely with others in the Leadership Team to collectively work to maximise commercial outcomes for the Group.

To be successful in this role, you will have: 

• Minimum 3-5 years’ demonstrated management experience within the finance sector – Experience with bullion and Crypto Currency is preferred.
• Demonstrated natural tendency to apply a Hands-On Leadership approach with willingness to be “on the tools” as required to ensure smooth and efficient day-to-day operations.
• Exceptional negotiating and relationship building skills with high-net-worth clients.
• Sound financial management, interpretation skills.
• Strong Computer literacy.
• Exceptional attention to detail, responsiveness and initiative.

What’s on offer:

• Full time Melbourne CBD based location.
• An exceptional opportunity to become an integral member of a well-established, successful business group with long term vision.
• An attractive salary will be negotiated dependant on qualifications and experience.