·         Are you passionate about your career in technology?

·         Do you have EXCEPTIONAL communication & customer service skills?

·         Join a connected team of professionals where the Culture is FANTASTIC !!

About the Business

At Connected Platforms we put people first, which includes our team members as well as each and every client. In terms of our process, we consistently adhere to the best practices of our industry and that is our commitment to clients.

The product we offer is our expertise in monitoring, managing, and maintaining our clients’ comprehensive IT infrastructure. This allows them to focus on growing their business and generating revenue, which has helped us build a very happy and loyal client base.

We are Connected: To each other and our Connectee’s

What’s on Offer

·         Working hours of 8:00am to 5:00pm (1hr lunch break) and 1 RDO per month !!

·         You’ll be welcomed into a close-knit TEAM of friendly, genuine people with a GREAT culture and morale – Monthly team building events.

·         Lots of extra benefits such as a Customer Satisfaction Rewards Program, Gym Membership and exceptional on-site facilities (Fortitude Valley Office).

·         A commencing salary of $55-$65K plus superannuation will be offered dependant on qualifications and experience. 

·         A challenging role where you are always learning and Career Progression is not only supported but encouraged!

About the Role

Ongoing business growth means we are on the hunt for the next great team member to join the Connected Platforms team……an experienced Level 1 Support Technician.

You'll need a great can-do attitude, and love working directly with clients…..along with diligence, enthusiasm, willingness to go the extra mile, and desire to contribute to a team of professionals.

Show your skill and there is plenty of opportunity to grow within our team!

Focused on providing a high degree of customer satisfaction, technical expertise and time management, you will:

·         Provide desktop, server and network support

·         Hardware and software troubleshooting, testing and issue resolution

·         Projects - installs, upgrades and migrations.

·         Operate in a strict time frame to meet SLA's.

·         Outstanding customer service.

·         Work cohesively in a team focused technical environment.

What Qualities are we looking for?  

·         Exceptional skills in dealing with people

·         A positive and friendly attitude

·         A creative approach in solving problems

·         A willingness to take ownership and follow it through

·         Most of all, someone who simply gets a buzz from helping people with their IT issues