·         Do you love new technology and challenges?

·         Do you have experience handling escalations & fixing complex issues?

·         Want to work with a great team?

About the Business

With a fully work from home team, Consulting IT provide managed services to a wide variety of businesses spread across Australia and New Zealand. Our clients range from not-for-profit & professional services, recycling, manufacturing and energy services. We have a focus on providing excellent support and turning IT into an enabler for our clients, not a cost.

As a fully remote team, we offer a full work/life balance, and can hire from any location Australia wide.

A job with Consulting IT will allow you exposure to a variety of systems, automations, security solutions, and new technology, while working alongside a varied team of technical minds, from the comfort of your own home. Our range of clients and industries let us get involved in a range of unusual projects, not just the standard office networks and infrastructure upgrades.

About the Role

We're on the hunt for an experienced tech who is eager to join the Consulting IT team as a final escalation point, supporting our L1/2 teams, and working with our senior staff on complex issues or projects. You will also help coach juniors and acts as a technical lead.

Essential Experience & Skills

·         Minimum 5+ years in an MSP or complex internal environment, where troubleshooting is key

·         The ability to communicate technical concepts to different audiences (junior techs, end users, client management)

·         A desire to learn new tech, and solve problems for the first time

Any relevant industry or Microsoft/vendor certifications would be a bonus but are in no way required.

Experience with Powershell/scripting, Azure Automation/Power Platform or similar would also be highly regarded.

Your typical day could involve:

·         Resolving support tickets escalated from our L1/2 teams

·         Server & cloud environment troubleshooting

·         Entra ID, Microsoft 365 and Active Directory administration

·         Security improvements, incident response

·         Networking/VPN/Connectivity troubleshooting, changes and improvements (Primarily Fortigate Firewalls Teltonika routers, and Ubiquiti switching/wireless)

·         Complex End-User service, application & device troubleshooting, finding the fixes no one else can

·         Working with a wide range of customers, technologies and varied environments

·         Responding to high priority monitoring alerts or incidents

·         Documenting what you’ve solved, to share knowledge & experience through the team

·         Assisting with improving processes, automation, and finding better outcomes, both internally and for our clients.

·         Helping the rest of the senior team on larger projects, as well as taking the lead on smaller ones

What sort of person are we looking for?

·         Ability to independently and intuitively assess and diagnose/troubleshoot complex issues, as well as communicating & documenting the solutions

·         Attention to detail and the ability to follow-up & follow through

·         Ability to work independently, and to learn while working remotely

·         Excited to work with new technologies and systems

What’s on Offer

·         Permanent Full-Time role with 100% work from home while supporting a successful Brisbane based MSP with clients across Australia & NZ

·         Your professional development will be encouraged and supported with further education/training opportunities provided - We are happy to assist you in gaining industry certifications.

·         An attractive salary will be offered dependant on qualifications and experience.