• Variety – Combine your administration and customer service skills
• Bring your EXCEPTIONAL Interpersonal skills and Attention to Detail
• Permanent Full-time Position – Working Mon-Fri – Gold Coast based

About Ainslie Group

Ainslie Group incorporates Ainslie Bullion Brisbane, Ainslie Bullion Melbourne, Ainslie Crypto and Gold & Silver Standard as well as the majority shareholding of Reserve Vault in Brisbane and The Melbourne Vault. 

• Established in 1974, Ainslie Bullion is the second largest independent bullion dealer in Australia.
• Ainslie Crypto is an OTC crypto dealer that specialises in swapping between crypto and bullion as well as cold storage services for clients.
• Gold & Silver Standard manage Ainslie’s own 100% gold and silver backed crypto tokens - Gold Standard (AUS) and Silver Standard (AGS) – Australia’s biggest selling.

And now Ainslie Group is expanding their services to include a retail site presence on the Gold Coast to ensure they deliver customer service excellence to their ever expanding client base.

About the Role:

As part of Ainslie’s exciting expansion, we are establishing a small TEAM of Genuine All-Rounder PROFESSIONALS to deliver customer service excellence on the Gold Coast.

The role sees the servicing of customers in person, by phone, and processing web orders for the selling and buying back of precious metals bullion and cryptocurrencies…….Additionally, the role helps in sales-related administration tasks daily.

Exceptional communication skills, a highly motivated attitude and willingness to learn are essential in this role. The right person will have a VERY high level of accuracy, a can-do attitude and a steadfast commitment to maintaining the utmost security and confidentiality.

Your skills and experience:

• Demonstrated experience within Customer Service with a stable employment history.
• Ideally experience or knowledge in gold, silver and cryptocurrency as investment assets
• Strong interpersonal skills and customer focus.
• Exceptional attention to detail, accuracy and ability to follow set procedures and protocols.
• Be self-motivated and have the ability to use common sense and initiative.
• Sound computer skills including the use of Microsoft Office (Word, Excel & Outlook).
• Demonstrated ability to learn new tasks and processes quickly.
• Must have a clean Police Record.
• MUST be willing to work in the Brisbane CBD based office for an initial 6 months for training purposes.

What’s on Offer:

• Permanent Full Time Gold Coast based role working Monday to Friday – Following initial training in Brisbane CBD for up to 6 months.
• An exceptional opportunity to become an integral member of a well-established, successful business group with long term vision.
• An attractive salary will be negotiated dependent on qualifications and experience.