• Hybrid role with WFH flexibility & onsite client support in Brisbane
• Strong focus on career growth with paid training & certifications
• Join an award-winning MSP with a supportive, high-performing team

About the Business

For more than 30 years, C3 Group have proudly focused on supporting the success of our clients, allowing us to become one of the prominent ICT Managed Services Providers on the east coast of Australia. Due to client requirements, we are establishing an extended presence in Brisbane. We take pride in the level of service and expertise that we provide our clients, and our dynamic teams are the heart of it – our people are great people and this is your opportunity to get on board. 

We offer best-in-class technology solutions for Managed Services, Cloud, Networks, Cybersecurity, Internet, Telephony, and Digital Marketing. We have been formally recognised by leading vendors for our innovation, contributions to the IT community and general excellence as a Managed Services Provider.

About You:

We are looking for someone who will have a positive impact within our team culture. If you want your application to stand out, include a cover letter that shows us:

• that you gain genuine satisfaction from being a part of a successful team;
• you enjoy talking to people and helping others;
• you have a real desire to learn and grow to achieve your goals; and
• you value accountability and are always looking for smarter, more effective ways to deliver outcomes.

The Role:

We are currently seeking a stand-out Level 2 Service Desk Technician. 

You will provide essential ICT support across our entire diverse range of client businesses, including onsite representation at client sites in and around Brisbane. Much of the role will be deliverable working from home, however the ability to attend client sites in the Brisbane area is essential.

This is an opportunity for you to build on your career in ICT. You will be exposed to a wide variety of challenges and strongly supported in your growth and development – with a focus on continuous learning, there are many different career options at C3 Group.

With Head Office based in Coffs Harbour, you will be required to undertake initial induction and training there for 1 week – All expenses will be covered.

From time to time, you will also have an expenses paid trip to Coffs Harbour for training and social events.

Your key responsibilities will be: 

• Respond to incoming requests with a high level of customer service, efficiently and promptly.
• Seeing service desk requests through to completion, drawing on your experience to problem solve issues to our clients' satisfaction.
• Assisting senior engineers to identify root cause and resolution of more complex issues.
• Assisting senior engineers with project implementation at client sites in the Brisbane area.
• Completing hardware requests and problem solving at client sites in the Brisbane area.
• Continually growing your capabilities through the completion of certifications and learning on the job.
• Working effectively as part of a team including Level 1, 2 and 3 technicians including mentoring Level 1 team members to develop technical capability.

What you will bring:

• Experience with a Managed Services Provider company where you demonstrated a strong focus on providing superior customer service is ESSENTIAL.
• Strong interpersonal skills with the ability to build rapport and trust with our clients as a representative of our brand.
• The ability to translate technical issues into simple, comprehensive information for clients with a wide range of technical understanding.
• A strong sense of responsibility and self-motivation when working autonomously.
• Experience working hands-on with IT systems including Endpoints, Servers, Networking, Cyber Security and Telecommunications.
• Support experience with Microsoft Windows desktop & server operating systems, Microsoft 365, Azure and other cloud-based technologies.
• A strong desire to develop technical knowledge & skills within a range of constantly changing technologies.
• Network Certification (CompTIA Network+ and/or CCNA) will be viewed favourably.
• Microsoft Associate Certification x2 (365 and Azure) will also be viewed favourably.