• Bring your problem-solving and issue-resolution skills to a dynamic role
• Work in a fast-paced, customer-focused environment
• Dandenong South location – Successful business group

About the Business:

With Head Office located in Dandenong South, Bulk Group operates across Transport, Warehousing, eCommerce and Global Forwarding. They are truly dynamic in how the hybrid business is structured and draws upon customised technology to maximise data application, transactions and efficiencies.

#TEAMBULK are: 

• a vibrant, passionate workforce that value dedication, positivity and innovation. 
• a unified team comprised of individuals who pursue excellence and who work collaboratively to achieve the best outcomes both for their teammates and their clients. 
• a business that values professional development and as a priority, link our team members into opportunities for learning, growth and fostering talent.

“We invest in our #TEAMBULK culture and seek to ensure our team are engaged with and find fulfilment in the positive workforce we strive to create”.

About the Role: 

Reporting to the Customer Service Team Leader, you will be responsible for managing freight inquiries and providing a high level of customer service to both internal and external stakeholders. You will liaise with customers, freight carriers, and internal teams to ensure smooth logistics operations, troubleshoot issues, and resolve discrepancies in a fast-paced and dynamic environment.

Problem-solving and issue resolution are key components of this role. The ideal candidate will be tech-savvy, comfortable navigating multiple systems simultaneously, and have front-line customer service experience.

Your Skills and Attributes:

• Previous experience in transport logistics and/or warehousing is advantageous.
• Strong customer service background, with a proactive and solutions-focused approach.
• Ability to multi-task and work under pressure in a fast-moving environment.
• Excellent time management and organisational skills with a keen attention to detail.
• Proven ability to work effectively with diverse teams and stakeholders.
• A positive, friendly, and outcome-focused mindset.

Currently, Bulk Group utilises the following systems – So, familiarity with these systems is a plus, but not required:

• MachShip (Freight Management System)
• Salesforce (Customer Relationship Management System)
• Carton Cloud (Warehouse Management Software)
• Transport Carrier Portals (various)

What’s on Offer:

• An exceptional opportunity to join a growing, dynamic, and progressive business with a strong culture and values.
• A vibrant, passionate workforce that values dedication, positivity, and innovation.
• A unified team that pursues excellence and collaborates to achieve the best outcomes for teammates and clients.
• A business that prioritises professional development, offering opportunities for learning, growth, and fostering talent.
• Dandenong South based.
• Salary will be negotiated based on experience.