• • • Competitive salary + Super + Potential Bonus 
    • National Events & Equipment Hire Sector 
    • Newly created role focused on service delivery improvement

Cold Display Solutions is a fast-growing national provider of commercial refrigeration and hire equipment. We’re looking for a proactive and organised Customer Service & Operations Coordinator to help drive excellence across customer support, internal logistics, and multi-site operations.

This is a newly created role, introduced as part of a broader restructure to improve service delivery, warehouse coordination, and operational efficiency across the business. It reflects our evolving needs and commitment to streamlining how we serve customers nationally.

Ideal Candidate
You’re highly organised, self-motivated, and thrive in an environment where every day is different. You have a natural ability to connect with customers, and you’re confident not only handling enquiries but also identifying opportunities to upsell and add value.

You don’t wait to be told — you anticipate, initiate, and follow through. Whether it’s improving a workflow, solving a logistics issue, or streamlining admin processes, you’re constantly looking for smarter, faster, and better ways to get things done.

You take ownership of the customer experience from start to finish and genuinely care about the service you deliver. You’re the type of person who sees gaps and fills them — a go-getter who makes things happen and helps raise the bar for the whole team.

Key Responsibilities
●    Be the first point of contact for inbound customer and equipment hire enquiries
●    Coordinate with warehouse and logistics teams to ensure seamless order fulfilment
●    Manage booking schedules, generate quotes, and prepare delivery paperwork
●    Oversee dispatch workflows across both internal CDS trucks and third-party freight providers
●    Communicate with carriers to confirm deliveries and proactively resolve transport issues
●    Maintain a high standard of service across phone, email, and CRM platforms
●    Upsell value-added services and improve overall customer engagement
●    Travel interstate (up to 4 times per year) for warehouse visits or industry events (all expenses covered)

What You’ll Bring
●    Excellent communication and problem-solving skills
●    Strong attention to detail and organisational capabilities
●    Experience in customer service, dispatch, or logistics coordination
●    Familiarity with internal fleet and third-party freight management
●    Proficiency with Microsoft Office and CRM/order systems
●    A self-starter who thrives in a fast-paced, team-oriented environment

Company Values
At Cold Display Solutions, our culture is the foundation of everything we do. We’re a proud Australian business built on the values of care, excellence, and teamwork. We believe in:

PRIDE : We take pride in providing fast, flexible, and high-quality service to every customer
CUSTOMER FOCUS : We go the extra mile to deliver helpful, can-do support, regardless of a customer’s size
OWNERSHIP :  We follow through on our commitments, solve problems proactively, and work as one team
IMPROVEMENT : We value feedback, create better processes, and continuously find ways to do things better
RESPECT :  We show appreciation for our team and customers, always communicating openly and thoughtfully
KNOWLEDGE : We invest in learning and share our expertise to help each other grow

We’re not just hiring a skillset — we’re looking for someone who thrives in a culture like ours.