• Lead a high-performing team across bullion and crypto operations
• Play a key role in shaping process, compliance and performance
• Join a respected industry leader with 50+ years of trusted service

About Ainslie Group

Established in 1974, Ainslie Group is a powerhouse in the bullion and cryptocurrency space, incorporating Ainslie Bullion  Ainslie Crypto, Ainslie Wealth, and Gold & Silver Standard with physical offices located in Brisbane, Gold Coast and Melbourne. We're also proud major shareholders of Reserve Vault (Brisbane) and The Melbourne Vault. With a reputation built on trust and innovation, Ainslie offers clients unmatched access to bullion, crypto, storage and wealth solutions.

The role

We’re looking for a dynamic and detail-driven Assistant Operations Manager to support the Melbourne Operations Manager in leading and coordinating day-to-day operations across customer service, dispatch, inventory, and compliance. You will play a central role in team leadership, regulatory compliance, and driving commercial outcomes across bullion and crypto transactions, ensuring a seamless, secure, and customer-focused experience.

Key Responsibilities and Duties:

• Assist the Operations Manager to lead and support a high-performing, customer-centric team
• Assist the Operations Manager to oversee operational procedures across customer service, dispatch, and inventory
• Work with leadership to drive innovation, efficiency, and commercial success
• Ensure compliance with AML/CTF, ASIC, and OH&S requirements
• Promote and manage bullion and crypto transactions, including redemptions and swaps
• Collaborate with Risk & Compliance to implement best-practice frameworks
• Support HR and cultural initiatives aligned with Ainslie’s values

What you’ll bring: 

• Strong leadership and people management skills - Proven ability to positively mentor, train and manage
• Sound financial and operational acumen with attention to detail
• Experience in precious metals or cryptocurrency sectors (preferred)
• Excellent relationship building, communication, and negotiation skills
• Strong computer literacy (Excel, NetSuite, Xero experience valued)
• Proven understanding of regulatory environments, particularly AUSTRAC and ASIC
• Integrity, initiative, and a commercial mindset

What’s on offer:

• Melbourne CBD based location working 8am to 5pm Monday – Friday.
• An exceptional opportunity to become an integral member of a well-established, successful business group with long term vision.
• An attractive salary will be negotiated dependant on qualifications and experience.