·         Are you passionate about YOUR career in IT?

·         Do you have EXCEPTIONAL customer service skills?

·         Well established business that values staff & clients equally

About Health IT

Health IT has established a reputation as a leading expert in Australian Primary Health IT, and over the last twenty years has built an experienced team that now supports hundreds of customers. They are big enough to provide service quickly, and small enough to offer that service very well.

By working almost exclusively in Australian Healthcare, Health IT has developed expertise in all major clinical and front desk software packages, and the hardware and networking required to run them reliably and efficiently. 

Ongoing, rapid growth sees the need for additional team members.

Health IT’s Point of Difference – The Team & Culture

The service they provide is key to their success…..a HAPPY TEAM will always provide great service and outcomes……and this Team of “Brilliant Geeks” are genuinely all smiles!!! If you’re looking for a RELAXED and POSITIVE group of people to work with where you ACTUALLY TALK TO EACH OTHER and SUPPORT each other….then you’re going to love this role.

About the Role

This role will be working as a part of the team to support Doctors and medical professionals. As an IT Support Officer you will be responsible for:

• providing technical support;
• creating and maintaining documentation for client systems and environments;
• assisting the team in resolving incidents and completing tasks;
• following-up and updating customer status and information and always keeping them informed.

You MUST be self-motivated, have good time management skills and a positive DOWN TO EARTH attitude to fit in with the existing team. Exceptional communication and interpersonal skills – are critical as you will have constant direct contact with Doctors and medical professionals.

Show us what you’ve got…..and you will quickly be given hands-on exposure and training in everything from remote support, to onsite and project work - covering servers, desktops, networks, you name it !!

Skills & Qualities

• Outstanding customer service skills, with excellent written and verbal communication and interpersonal skills. Don’t apply if you’re not confident and capable in this area!!
• The ability to think logically and solve problems accurately in a fast paced environment.
• The ability to work in a team environment as well as work autonomously when required.
• Ideally you will have completed (or currently undertaking) relevant formal studies in Information Technology.
• A sound working knowledge of Microsoft Windows and Office.
• Experience with file & print sharing, general network management and remote management tools.
• Knowledge of networking concepts such as firewalls and routing.
• Exceptional level of honesty and hardworking approach.
• Commitment to learning, taking direction and continuous improvement.
• MUST HAVE full working rights via appropriate current VISA to work full-time within Australia - and available to commence work in Brisbane within 2-4 weeks of being offered the role.

What’s on Offer?

• Relaxed and positive work environment;
• Convenient Windsor location;
• A full range of work - onsite, remote, server, network, desktop;
• Further education/training opportunities;
• Positive, relaxed and friendly environment that values staff and clients equally;
• Competitive salary commensurate with experience.